How I Got My Business Phone Number & Call Tracking
Hosted by Josh Hines • April 27, 2025 • 0 Minute Watch
Business Phone Numbers & Call Tracking
Discover how HubSpot's phone number and call tracking tools transform business communication. Automatically log, record, and analyze calls while gaining powerful insights to boost customer interactions and sales efficiency.
Was This Video Helpful
Share How I Got My Business Phone Number & Call Tracking with your colleagues or network.
Integrated Call Tracking
HubSpot's calling integration offers businesses a powerful suite of tools for managing phone communications directly within their CRM. This feature provides users with HubSpot-provided phone numbers and robust call-tracking capabilities, streamlining customer interactions and enhancing data-driven decision-making.
HubSpot-Provided Phone Numbers
HubSpot offers users the ability to acquire dedicated phone numbers directly through their platform. These numbers allow for both outbound and inbound calling, with calls forwarded to your device. Here are some key points about HubSpot-provided phone numbers:
- Available in more than ten international countries
- Super admins can acquire and assign numbers to team members
- Numbers are generated by Twilio and must meet country-specific regulations
- Availability may vary based on region and demand
Call Tracking Capabilities
HubSpot's call tracking feature is a game-changer for brands looking to optimize their communication strategies. It offers a range of functionalities that help teams manage, track, and analyze their phone interactions effectively.
Automatic Call Logging
When using a HubSpot-provided number, all calls are automatically logged in the CRM. This includes:
- Outbound calls
- Inbound calls
- Missed calls
- Voicemails
Calls are automatically associated with existing CRM records when phone numbers match.
Call Recording And Transcription
Users can enable call recording to capture the content of their conversations. For Sales Hub Professional or Enterprise accounts, Conversation Intelligence (CI) can automatically record, transcribe, and review calls made in HubSpot.
Call Analytics
HubSpot provides detailed call logs that include:
- Date and time of the call
- Call duration
- Call outcome
- Caller information (name, number, location)
- Tracking number used
Customizable Call Queues And Scripts
Users can create call queues and customize call scripts based on contact information, streamlining the outreach process.
Benefits Of HubSpot's Calling Integration
- Centralized Communication: make and receive calls directly within HubSpot
- Improved Data Accuracy: automatic call logging reduces manual data entry errors
- Enhanced Analytics: track and analyze call performance alongside other marketing and sales efforts
- Increased Productivity: features like call queues and scripts help streamline workflows
- Better Customer Insights: call recordings and transcriptions provide valuable data for improving customer interactions
By leveraging HubSpot's phone number provisioning and call tracking capabilities, brands can create a more integrated and data-driven approach to customer communication. This not only improves efficiency but also provides valuable insights that can drive better business decisions and enhance customer relationships.
Was This Video Helpful
Share How I Got My Business Phone Number & Call Tracking with your colleagues or network.
HubSpot
HubSpot's platform has all the tools and integrations you need for marketing, sales, content management, and customer service.
Visit HubSpot
Meet The Host
Episode Notifications
Send me an email the next time a video is available.
HubSpot
HubSpot's platform has all the tools and integrations you need for marketing, sales, content management, and customer service.
CRM & Marketing Automation
Other Popular How It Was Made Videos On Contineofy
A Little Context, Who Are You
February 02, 2025 5 Minute Watch
Welcome to my new video series, How It Was Made, which explains how I went from 0 -> 1 with my marketing agency that helps SaaS brands using Hubspot with their marketing and revenue operations. Subscribe, new videos come out every Sunday and Wednesday.
Why Did You Choose Contineofy
February 05, 2025 11 Minute Watch
When thinking about starting your own business, there aren't any limits, you can practically do whatever you want, especially if you're good at leveraging social. In this video, I'll share why I chose Contineofy and how you can get into SaaS yourself.
Determining Your Life Goals
February 09, 2025 6 Minute Watch
I've always been goal-oriented. I grew up on Jim Rohn, Tony Robbins, and Darren Hardy who all seem to share the same philosophy, those people with goals are usually happier than those who are merely just drifting through life.